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We all have questions, it makes us human. No one should be afraid of asking because there really is “no stupid question.” We get tons of questions every day, so our support team made this awesome help center to help answer your questions quicker, but we’ve also included what you’re most curious about in this post!


What file specifications do you recommend for the best quality print?

Getting a high-quality print is as simple as 1-2-3!

We only accept .jpg, .png, and .bmp files.
Please make sure the file is set in sRGB color profile (This is the default profile in most cameras. Image profiled with CMYK may print differently than expected).
 
For best results, we recommend files between 1 MB and 20 MB with 300dpi. Make sure to use the original, high-resolution photo file. Check out our blog post on DPI vs. PPI (And What Makes An Image “High Quality”) for more information on image quality.
 
Fractures only print in a 4:3 or 1:1 aspect ratio. If your image is getting cropped when you upload it, click here to learn how to fix it.
 
Need help finding all of this information about your photo? We’ve got you covered with this helpful article on how to find the resolution and size of an image.
 
The best way to see which sizes your photo will print with is to upload it directly to our website.

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My image looks cropped. Why is that?

We print Fracture sizes in a 4:3 or 1:1 aspect ratio. This can make uploading other aspect ratios appear different on the preview screen. Typically, you can either add a border or auto-crop the image to fit inside the preview.
 
We’ll show you a few options you have with an image. We recognize aspect ratios can be a little daunting and make your head spin. So, we’ve written a blog post, Aspect Ratio Demystified, to help explain it.
 
For this example, we’ve selected a photo of Rajah, one of our beloved office dogs! This photo was taken in a 3:2 ratio, so this is what it looks like unedited:

To begin, go to the Fracture homepage and click the “Get Started” button in the top right. Then, click on the “Upload My Photo” button where you can select you image. 

Notice it cropped the left and right sides of the original image to fit within the 4:3 ratio preview. But this results in Rajah’s nose and some of his paws not fitting into the preview! We definitely don’t want that.
 
To have the full 3:2 image printed on a Fracture, we’ll need to add a border. The border will fill in the spaces at the top and bottom of the image to make it a 4:3.

Next click on the “Advanced Editor” button on the preview page.

On the Advanced Editor page, there will be quite a few options. We can see that the image is currently set to “Borderless” under the “Choose a Border” option.

To view the full image, we will need to undo any automatic cropping by selecting “Undo,” and then Undo All option. When you hover over the Undo button, a drop-down option will appear where you can click “Undo All.”

This will undo the auto-cropping and display the full image. As you can see, this will also show that you need a border to fit the image in its entirety. Otherwise, the image should be re-cropped by adjusting the cropping position. 

We have two options to change what will be printed: including a border or re-cropping to the desired area.

Option 1: Include a Border

From Step 5, we’re 99.99% there! Just select 1 of the 10 border colors. This is what the image would look like with a black border.

After selecting the border color, click the “Save My Changes” button. This will take you back to the main preview screen where the size and quantity may be selected.

Option 2: Select a Different Crop Area and Save as Borderless

Complete Step 5 (“Undo” > “Undo All”) and place the image in the Advanced Editor preview. Then, select the “Crop” tool at the top center of the image.

From here, use your mouse to select the area to crop by dragging the corners of the selection box. I’ve made sure to include Rajah’s nose on the left side while excluding part of the right side. Once you have your selection in place, click “Apply.”
 
To make sure the image prints with no spaces on the edge, click the “Borderless” button under the “Choose a Border” option. Anything voided will print with the default white ink.

And finally, click “Save My Changes.”

 

Here is the final result! Ta-da!

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How long does it take to get my Fracture(s) after I order?

Once you place your order on our site, your pictures will jump into our production queue to be Fractured!

Each Fracture is printed and hand-assembled at our Fractory in Gainesville, Florida.

We print based on demand so production times can vary depending on the volume of orders we’re receiving. We aim to print, assemble, and ship your Fracture(s) within 5 to 10 business days. You can check out our current production times in the blue banner at the top of our homepage. It’s totally worth the wait.

Please note: After your Fracture ships, the date that your order will be delivered depends on the shipping method that you chose at checkout.

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How can I check the current status of my order?

Starting from our homepage, click the “account (Email Address Here)” link at the top right corner of the site.

This will lead to an overview page of your account. Here, you’ll find any previous orders along with its status and tracking information.

If you have not created an account, send us a message through our live chat box on the Fracture homepage (9am-5pm M-F). You can also shoot us an email at support@fractureme.com. 

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Where can I find discounts and promotions?

If you sign up for our Newsletter, you’ll be the first to know about exclusive discounts and specials, upcoming products and offerings. You’ll also receive the best photo decor inspiration! In addition, be sure to follow us on Facebook, Instagram or Twitter for up to date deals and discounts.

You can also earn credit toward future orders with our Referral Rewards Program. Check it out!

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We hope this post helped answer some of your questions, but if you’re still curious, feel free to message us on Facebook or email us at support@fractureme.com.

What photo are you printing on glass next?

The Author

Anna Cappelli

Anna Cappelli

Anna is a Marketing Intern for Fracture. She loves belting show tunes in the car and doesn't hate anything but STRONGLY dislikes cilantro. And she's super passionate about Jesus, espresso and digital marketing.

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